I am a highly motivated, compassionate, and experienced Health and Social Care professional with strong leadership and frontline care experience. As a Lead Coordinator, I have successfully managed care teams, supervised service delivery to ensure compliance with CQC and organizational standards, and directed core operational functions.

I chose GMU’s MBA in Operations and Project Management (MBAOPM) to gain a broader, more strategic perspective on Operations and Project Management. This program will strengthen your skills in planning,  identifying problems and generating practical, sustainable and cost effective solutions for an ever changing work environment, backed by proven theories and models. 

I aspire to be a contemporary, adaptive, practical, and forward‑thinking operations and project leader that any organisation can rely on. I have structured my work schedule to balance everything, ensuring that nothing suffers at the expense of the other.

I set a target to boost staff retention by 20% in 12 months, which challenged me to step outside my comfort zone and implement new methodologies to get better results. High turnover was affecting patient care and increasing recruitment costs. Exit interviews highlighted burnout, communication gaps and limited career development as key issues. 

Through staff meetings, supervisions, and surveys, I gathered critical insights into these concerns. I analysed the past year’s recruitment and turnover trends and created a structured onboarding plan coupled with smart milestones, a buddy system and flexible rota arrangements.

Periodic welfare checks, recognition initiatives, and regular feedback strengthened engagement. As a result, we achieved a 23% improvement in staff retention and the company significantly saved on agency costs due to a more stable team.

I learnt that retention improves when staff feel listened to and valued. Small changes can make a big difference. Retention directly improves service delivery and a consistent team builds rapport with patients, leading to continuity and satisfaction. Effective leadership requires consistency, attention, communication, and follow‑through

Empathy, compassion, strong communication and listening skills, team empowerment, humility, and self‑reflection help patients, staff, and families build trust in leadership. Strategic thinking and vision, resilience and perseverance, adaptability and willingness to embrace change, passion and commitment fuel success. Change and results are not an event but a process that comes with resistance, setbacks and delays.

The book “ Atomic Habits” by James Clare has been pivotal to my leadership journey as it offered a practical, science-based framework for achieving meaningful personal and professional change. I dream of establishing and running a Healthcare company that will impact lives ( of the patients and staff alike). To professionals at the start of their careers: success is possible with the 4 Ds—Direction, Determination, Dedication, and Discipline.