What is Total Quality Management (TQM)?

Table of Contents (TOC):

• Introduction
• What Is Total Quality Management?
• How Does Total Quality Management Work?
• Total Quality Management Examples
• How To Learn Quality Management?
  • Basics of Total Quality Management
  • Diploma in Total Quality Management Tools & Techniques
  • Diploma in Total Quality Management
• Conclusion
• Bonus Points

Introduction

When it comes to quality management in organizations do you think there exists a blueprint? Well, not exactly a blueprint but Total Quality Management also known as TQM can help you achieve consistent quality across your organization.

What Is Total Quality Management?

Total Quality Management is a continuous process of finding and eliminating errors in organizational systems such as manufacturing or supply chain management. It is a management framework that encourages employees at all levels to focus on quality management. This improves the overall quality of the organization and results in customer satisfaction.

How Does Total Quality Management Work?

To help you understand the TQM process, we can break down the Total Quality Management system into five parts:

Part 1: All Hands On Deck

Any project starts with hiring the right people. You have your leadership roles filled as well as your executive roles assigned. The key to total quality control management is that every individual contributes to the quality of the project. Fostering a culture of teamwork and encouraging everyone to contribute to the success of the project are important.

Part 2: Listen To The Customer

Your product must meet the requirements of your customers. This is why it is important to take into account your customers' feedback and implement it into the product or service. Total quality management means not just meeting customer expectations but also exceeding them.

Part 3: Find The Problems

Conducting regular quality checks will keep you updated with any new problems arising in your product or service. Find the root cause of those problems so that you and your team can start working on fixing them.

Part 4: Work On Solutions

Quality planning goes beyond fixing just one problem. You need to keep finding problems and fixing them. Additionally, you must also keep working on innovative ways to improve your product. If there is a way to make your product better, you should do it.

Part 5: Communicate And Collaborate

Collaboration is one of the most important aspects of Total Quality Management. Leaders must collaborate, and there should also be scope for collaboration among various departments. Partnering with other organizations to make a better product is also part of the TQM process.

Total Quality Management Examples

• Toyota’s Customer First Philosophy: They work on the TQM principles of customer first, kaizen meaning continuous improvement, and total participation. All of their employees are encouraged to spot problems and find solutions to keep the cycle of improvement moving forward. Toyota has always prided itself on customer satisfaction.
• FedEx’s Quality-Driven Management: To ensure outstanding customer experience, FedEx uses TQM. They collect data from delivery drivers regarding routes and packing delivery and find areas of improvement. FedEx also invests heavily in employee training and development to ensure every employee understands the quality standards.
• Ritz-Carlton’s Exceptional Service: This hotel company implements TQM principles to improve customer satisfaction and help create memorable experiences for their guests. The employees go above and beyond to meet customer needs and regular maintenance cycles are carried out.

How To Learn Quality Management?

If you want to learn and implement total quality control management, these 3 courses on our platform will help you:

1. Basics of Total Quality Management

This introductory course is perfect for beginners in total quality improvement. It will help you understand TQM principles and how to use them to improve your organization’s efficiency. You will learn to use total quality management practices in various industries for free.

Here are some of the topics covered in the Basics of Total Quality Management course:

• Elements of TQM
• Components of Total Quality Management
• Benefits and Challenges
• Evidence and Fact-based Management

2. Diploma in Total Quality Management Tools & Techniques

To learn the tools and techniques in the total quality management system, you can explore this free course. It will help you understand the various TQM models, philosophies, and tools.

Here are some of the topics covered in the Diploma in Total Quality Management Tools & Techniques course:

• Total Quality Management Models
• Deming Application Prize Model
• The Malcolm Baldrige Criteria for Performance Excellence
• European Foundation for Quality Management
• ISO Quality Management Standards
• Philosophies used in TQM
• TQM Tools like Benchmarking, Flowcharts, and Check Sheets

3. Diploma in Total Quality Management

Gain a comprehensive yet quick understanding of quality management in project management with this free course. You will learn about the elements, principles, benefits, and challenges of TQM. You will also learn the tools and techniques in TQM and study with the help of real-world examples and case studies.

Here are some of the topics covered in the Diploma in Total Quality Management course:

• Concepts of Total Quality Management
• Statistical Tools and Techniques
• Quality Function Deployment
• Quality Management System Standards and Auditing Techniques
• Methods for Continuous Improvement
• Implementation of TQM
• Case Studies in TQM Implementation

Conclusion

A Total Quality Management system can change the way your organization functions and delivers its services. If you are planning on implementing TQM in your organization, you can start learning on UniAthena for Free.

Bonus Points:

• If you want to become a Quality Manager, a TQM course will help you learn everything you need to know.
• Even with little to no understanding of coding or programming languages, you can pursue a career in Quality Management.