My name is Georges El Hayek. I work in the IT Department of the University of Saint Joseph, Beirut, as the head of the Unit Support Team. I chose this program because an MBA can help me fulfil my responsibilities better. I want to grow my finance and accounting knowledge to help me make annual budgets more accurate. I want to delve deeper into strategy and entrepreneurship to improve our dealings with suppliers while buying computers, screens, laptops, scanners, and other IT materials. I believe that I can learn all these skills and more through this MBA. 

Upon completing my MBA program, I wish to learn more about effective communication in the workplace, especially with colleagues and employees. 

I am aiming to reach a higher position within the University, with a particular focus on securing the role of Chief Financial Officer (CFO). 

Fortunately, I have a work schedule that allows me to comfortably accommodate my MBA. Following my 9-to-5, full-time routine, I plan to schedule the next two hours for studying, or even in the late hours.

I have made several accomplishments at the university since joining. Mastering the Jira System for Inventory Management and Stock Management for the University's IT Department was one of the key milestones I achieved. 

In my experience, if you are working in a customer-centric role, client satisfaction is the top priority. I dedicate myself to enhancing my customer service skills around the clock, making it a central focus of my professional development. 

It was when I took on the responsibility of initiating the ERP system for students, which was a challenging yet rewarding assignment. 

I highly recommend the 7 Habits of Highly Effective People. It offers impactful insights into management and success, including planning, monitoring, and executing ideas strategically. 

My dream job is to become the Chief Finance Officer (CFO) at my university. I have spent 3 years in the IT Department, and I immensely enjoy overseeing the finances.

The best advice I can offer anyone aspiring to join the support team is to cultivate patience and develop strong listening skills. Building empathy with clients is the foundation of a successful outcome.